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January 24 2018     EnglishEnglish    IndonesianIndonesian

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Penawaran: Korean Speaker | Customer Service Consultant - Kuala Lumpur:Sutherland Malaysia

Deskripsi:

Korean Speaker | Customer Service Consultant - Kuala Lumpur - Sutherland Malaysia

 

Korean Speaker | Customer Service Consultant - Kuala Lumpur

Sutherland Malaysia

Entry Level

Malaysia - Kuala Lumpur

 

JOB DESCRIPTION

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
 
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved practices that their customers can feel.
 
As a Korean speaker for Customer Service Consultant position, you will deliver customer service to the customers and clients of one of the world’s biggest vacation rental marketplaces. You are also expected to:
 
KEY Job responsibilities:
   » Take inbound calls or email inquiries from customers or clients;
   » Assist them, via English or Korean language, with their product and service concerns;
   » Adhere to client-defined processes and procedures and company policies;
   » Meet or exceed minimum requirements for productivity, availcapability and quality requirements;
   » Meet pre-determined targets; and
   » Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken. 
MINIMUM Appropriate qualifications:
   » Valuable work practice
   » Earned a Bachelor’s Degree or Passed 12 STD
   » Korean nationality
   » Excellent English and Korean written and verbal communication expertise
   » Working expertise on Microsoft Office applications
   » capability to start immediately
   » capability to work on shifting (or graveyard) schedules
   » Strong Customer Service expertise

WORK LOCATION

Address

Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City, Kuala Lumpur,

COMPANY SNAPSHOT

Average Processing Time

11 Days

Registration No.

972489-X  

Industry

Call Center/IT-Enabled Services/BPO

Telephone No.

03-27253000

Facebook Fan Page

https://www.facebook.com/SutherlandGlobalServicesMalaysia

Company Size

51 - 200 Employees

Working Hours

24/7 Operations

Dress Code

Business Casuals on weekday/Casuals on Fridays and weekends

Benefits

Medical, Miscellaneous allowance

Spoken Language

English

COMPANY PHOTOS

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COMPANY OVERVIEW

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer practices for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To lgain more, please visit us at www.sutherlandglobal.com

WHY JOIN US?

We work and lgain together. We take risks and achieve game-changing innovation for our clients. Shared success is realized with our inspired teams and skilled leadership abilities. Our culture ignites our curiosity, creativity and passion. Information technology empowers us. And Information technology pushes us to explore what is possible. Together we design the future. Every day at Sutherland our employees partner together to drive results across industries and borders:
   » Delivering world-class customer services and support
   » Going beyond with customer practices that exceed expectations
   » Innovating at the intersection of business and technology
   » Advancing business models for next generation results
   » Converting deep insights to action for accelerated performance
   » Delivering on the unique global and industry needs of their businesses
 

Keterampilan:

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Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Malaysia, lain
perusahaan jenis majikan
Tanggal publikasi: 01/12/2018 / Viewed 27 times
Informasi Kontak
perusahaan: Sutherland Malaysia


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