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Penawaran: Mandarin and Bahasa Indonesia Speaker | Customer Support Representative:Sutherland Malaysia


Mandarin and Bahasa Indonesia Speaker | Customer Support Representative - Sutherland Malaysia


Mandarin and Bahasa Indonesia Speaker | Customer Support Representative

Sutherland Malaysia

Entry Level

Malaysia - Kuala Lumpur



You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved practices that their customers can feel.

As a Customer Care Representative , you will deliver customer service to the clients of a Fortune Global 500 company, also listed in Forbes Global 2000, specializing in oilfield services. You are also expected to:
KEY Job responsibilities:
• Be responsible for Journey Management’s real time follow-up and monitoring;
• Ensure departure, en-route and post trip are appropriately handled located on Oganization Standard of Efficiency, Timeliness Guidelines and Processes;
• Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email;
• Use provided tools and resources to resolve client issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availcapability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
MINIMUM Appropriate qualifications:
• Earned a Bachelor’s Degree in any field or Passed 12 STD
• Work practice in customer service or any other related industry
• At least 6 months of work practice in journey management or logistics industry, preferred
• Excellent English, Indonesian (Bahasa) and Chinese (Mandarin) written and verbal communication expertise
• Working expertise on computers, internet and MS Office applications
• Good customer service and problem-solving expertise

WORK LOCATION View larger map / directions View larger map

Nearby Transportations

   » LRT Kerinchi


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City


Average Processing Time

11 Days

Registration No.



Call Center/IT-Enabled Services/BPO

Telephone No.


Facebook Fan Page

Company Size

51 - 200 Employees

Working Hours

24/7 Operations

Dress Code

Business Casuals on weekday/Casuals on Fridays and weekends


Medical, Miscellaneous allowance

Spoken Language





As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer practices for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To lgain more, please visit us at


We work and lgain together. We take risks and achieve game-changing innovation for our clients. Shared success is realized with our inspired teams and skilled leadership abilities. Our culture ignites our curiosity, creativity and passion. Information technology empowers us. And Information technology pushes us to explore what is possible. Together we design the future. Every day at Sutherland our employees partner together to drive results across industries and borders:
   » Delivering world-class customer services and support
   » Going beyond with customer practices that exceed expectations
   » Innovating at the intersection of business and technology
   » Advancing business models for next generation results
   » Converting deep insights to action for accelerated performance
   » Delivering on the unique global and industry needs of their businesses


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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Malaysia, lain
perusahaan jenis majikan
Tanggal publikasi: 01/12/2018 / Viewed 27 times
Informasi Kontak
perusahaan: Sutherland Malaysia

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