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January 24 2018     EnglishEnglish    IndonesianIndonesian

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Customer Service Representative (Bahasa Indonesia) located in Malaysia:G Epost Solutions

Deskripsi:

Customer Service Representative (Bahasa Indonesia) located in Malaysia - G Epost Solutions

 

 

JOB DESCRIPTION

Requirements
- The Customer Service Representative will be assisting customers pertaining to online games and services
- Fresh graduates are encouraged to apply. Previous working practice in customer service, or customer service related fields (i.e. Telemarketing, Payment, Customer Liaison etc) is an added advantage but not essential
- Good command of spoken and written Bahasa Indonesia and English
- Possess good telephone etiquette with a smiley voice
- Good communication and interpersonal expertise
- expertise in handling basic computer (Microsoft Excel/Word etc)
- capability to multi-task, priorities and manage time effectively to work around scheduled timelines within a dynamic and challenging environment
- capability to work on shift rotations (AM/PM/Midnight shift), public holidays and weekends to ensure we have 24/7 service levels
 
Responsibilites
- To efficiently handle inbound and outbound customer call, chat and email inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of customer inquiries.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
 
Benefits
- Provide a 6 days working week: 10 hours shift (includes 1 hour for break time).
- Offer an attractive basic income (remuneration will commensurate with practice and qualifications) + shift allowance + incentive
- Annual leave and sick leave
- Bonus
- Yearly increments to upgrade your basic income yearly & improve your lifestyle
- Career Progression opportunities - you maybe able to get promotion easily
- Smart and casual dress code every day

COMPANY SNAPSHOT

Average Processing Time

2 Days Fast

Registration No.

IP0474700-U

Industry

Advertising/Marketing/Promotion/PR

Company Size

1 - 50 Employees

COMPANY OVERVIEW

G Epost Solutions  is a young group located in Malaysia. We try our best to build a platform that anyone with no technical background can easily use to send out EDM. We have prosperously assisted 10,000+ general and e-commerce companies with EDM service. At current stage, we are working in parnership with advanced international players, such as Amazon, for more services that help you "Sending right content to the right people on the right time"!
G Epost Solutions  has been devoted in Malaysia for years yet we have the ambition stepping into the internatioanl market to become the trust worthy EDM service provider for the global companies. We choose Amazon Web Serivces (AWS) to make NewsLeopard systerm reliable, fast and secure. We bring to you satisfied outcome from EDM marketing with up to 99% open rate no matter where you are in the world.

Keterampilan:

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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Malaysia, lain
perusahaan jenis majikan
Tanggal publikasi: 01/13/2018 / Viewed 30 times
Informasi Kontak
perusahaan: G Epost Solutions


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