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February 24 2018     EnglishEnglish    IndonesianIndonesian

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Penawaran: Customer Service Representative (Jakarta):MCC Transport


Customer Service Representative (Jakarta) - MCC Transport


Customer Service Representative (Jakarta)

MCC Transport

Min 1 year (Junior Executive)

Indonesia - Jakarta Raya



This permanent position is responsible to provide prompt and courteous service and handle all related inquiries for all customers, including all of their cargo, no matter if Information technology is special cargo, reefers or dry while complying with the company directives, local, state, national and international and transportation laws. Working Job location: Jakarta.

• Responsible for the export / import shipment cycle for MCC Transport Indonesia.
• Member of the MCC Indonesia Customer Service Team.
• Reports directly to Customer Service Team Leader.
We offer:
In this position, the incumbent will have an opportunity to acquire expertise and expertise in the following areas:
   » GCSS, MEPC, GSIS, RKEM, AFLS, Case Management and other systems as outlined in the Training Qualification Package.
   » Rules governing Carriage of Goods by Sea.
   » Communication expertise and interpersonal expertise.
   » Talent Development.
   » Process and Change Management. Job responsibilities:
   » Ensure availcapability and response to email and phone inquiries from all customers in a courteous and professional manner.
   » Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all significant information.
   » Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all significant customers informed.
   » Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
   » Update systems as required.
   » Promote / Facilitate use of E- Commerce / Web tools.
   » Performs other position related tasks as specified by management.
   » Have a thorough expertise of the needed MCC Transport service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments.
   » Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional practice possible to our customers.
   » Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance.
   » Execute tasks/projects that may be assigned from time to time.
   » Live the company’s values.
We are seeking for:
• Fresh graduates are encouraged to apply.
• Able to speak well in English and Indonesian language.
• Comfortable to front customers.
• Able to handle complaints from customers.
• Confident, resourceful and independent.

Only shortlisted candidates will be contacted.





Average Processing Time

12 Days




Company Size

More than 5000 Employees

Spoken Language



MCC Transport is the regional shipping specialist in the world’s most dynamic and fastest growing market: Intra-Asia. Part of the Maersk Group and headquartered in Singapore, we have over 600 employees in 14 countries, from East Russia, to Bangladesh and operate a fleet of over 80 ships. Having served as the Intra-Asia Partner for over 20 years, MCC continues to link its customers to opportunities across Asia.

We have an entrepreneurial spirit and a fast-paced work environment with a strong, collaborative culture where employees are empowered and expected to take ownership and accountcapability for their performance. We subscribe to the Maersk Group philosophy and core values which have been in place over the last 100 years, and have a strong employee value proposition, with career development and opportunities available globally.



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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Jakarta Raya
perusahaan jenis majikan
Tanggal publikasi: 02/14/2018 / Viewed 21 times
Informasi Kontak
perusahaan: MCC Transport

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