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April 20 2018     EnglishEnglish    IndonesianIndonesian

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Kesempatan Kerja: Team Manager Customer Service:PT Solusi Transportasi Indonesia


Team Manager Customer Service - PT Solusi Transportasi Indonesia


Team Manager Customer Service

PT Solusi Transportasi Indonesia

Min 5 years (Manager/adjunct Manager)

Indonesia - Jakarta Raya



Get to know the function:
   » Responsible for managing the team’s performance by ensuring that departmental objectives, and OKRs are met including monitoring, organizing, and coaching team on a day-to-day basis
   » Responsible to manage day to day Call Center operation The day-to-day activities:
   » Analyst : Designing, planning, and implementing the strategic staffing Defining a structure, functions, and responsibilities to support the center’s staffing strategy. (all channel). Planning & executing formal & non-formal training.
   » Do analysis on current process and create process improvement including improvement on problem solving
   » Creating recruitment plan by applying the principles and best practises for recruiting, interviewing, and hiring
   » Do analysis and implement action plan to reduce attrition and increase staff retention
   » Implement a monitoring coaching program : Address poor performance constructively and within applicable guidelines and conduct a performance review
   » Understand business process and workflow improvement
   » Responsible for budgeted
   » Ensuring people have Grab Culture and Value The must haves:
   » Minimum S1 any major, with practiced as adjunct Manager, Manager Call Center Inbound Call, Inbound Email, Outbound Call
   » Handle Call Center scope : above 150 Agents
   » Call Canter expertise, understand manage floor / real time floor management, prefer understand Zendesk
   » Minimum 5 years as adjunct Manager/Manager

WORK LOCATION View larger map / directions View larger map


Cikini, Menteng, Jakarta, Indonesia


Average Processing Time

More Than 2 Weeks


Computer/Information Technology (Software)


Telephone No.


Facebook Fan Page

Company Size

201 - 500 Employees

Working Hours

Saturdays/Shift required

Dress Code

Casual (e.g. T-shirts)


Medical, Miscellaneous allowance

Spoken Language





Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and relicapability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.


Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the salarys and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.


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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Jakarta Raya
perusahaan jenis majikan
Tanggal publikasi: 03/20/2018 / Viewed 58 times
Informasi Kontak
perusahaan: PT Solusi Transportasi Indonesia

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