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April 22 2018     EnglishEnglish    IndonesianIndonesian

    pekerjaan detail


Kesempatan Kerja: IT Service Desk:PT Radinka Anugra

Deskripsi:

Information technology Service Desk - PT Radinka Anugra

 

IT Service Desk

PT Radinka Anugra

Min 2 years (Staff (non-management & non-manager))

Indonesia - Sumatera Utara - Medan

 

JOB DESCRIPTION

As a result of existing service satisfaction, our customers extend their trust for Radinka to manage wider service coverage. We are pursuing candidates to fill the positions of :

IT Service Desk Engineer
 
Responsibilities
 
   » Dealing with incoming faults in a professional, courteous manner over the phone and via email
   » Taking ownership of faults and managing them in a logical and methodical manner
   » Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
   » Conducting full and through diagnostics with end users to enable first point of contact fault resolution
   » Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams   as appropriate
   » Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
   » Diagnosing and resolving problems to the customers satisfaction
   » Maintain and develop own expertise and skills to assist with first time fault resolution
   » Identify and escalate repeat issues or service risks into service management teams
   » Sharing expertise with team colleagues
   » Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational  
Skills & practice
 
   » Academy graduate having expertise in PC and peripherals
   » Required Special Skills: Installing and configuring PC hardware, software, peripherals and electronic equipments supporting employee productivity
   » At least 2 years of working practice in the related field is required for this position.
   » LAN expertise and practice are preferred.
   » Having practice in desk side support of PCs, Software, and PC peripherals in a corporate environment is a PLUS
   » Have Microsoft Certified Desktop Support Engineer is a plus
   » Must be able to demonstrate a customer first approach to support
   » The capability to contact and communicate confidently and professionally with customer representatives at all levels
   » Natural aptitude for trouble shooting & problem solving
   » Have solid practice in a helpdesk or technical support environment
   » Highly organised and able to work on own initiative to complete the range of tasks required
   » Flexible and willing to work outside core business hours as required
   » Preferably Staff (non-management & non-manager)s specializing in IT/Computer - Hardware or equivalent.
   » Full-Time and Contract position available.
   » A good team player, strong inner motivation, positive attitude.
   » Active in english is a plus  
Your specific tasks as a Service Desk Engineer will include:
 
   » Maintain third party hardware/software vendors to ensure hardware and software in perfect condition.
   » Supports and maintains user account information including rights, security and systems groups
   » Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's workstation support
   » Maintain system documentation valid and recent.
   » Willing to be located in Medan
   » Willing to work on shifting schedules  

Radinka provides competency enhancement, career development, achievement oriented and cherish employee relationship. The more the employee has the spirit to grow, the more room we would facilitates to. If this working atmosphere is what you are looking for and passionate in, then please send application and resume to or click the Apply Now button

We apply a background and reference assessment.

WORK LOCATION View larger map / directions View larger map

Address

Gd Graha Mampang Lt 1, Jalan Mampang Prapatan Raya No 100, South Jakarta, Jakarta 12760, Indonesia

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Industry

Computer/Information Technology (Software)

Website

http://www.radinka.co.id

Telephone No.

62-21-7970515

Company Size

51 - 200 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)

Benefits

Parking, Medical, Miscellaneous allowance

Spoken Language

Bahasa Indonesia

COMPANY PHOTOS

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COMPANY OVERVIEW

Radinka IT is a member of Radinka Group, focusing business in Information technology Infrastructure solution and operation support service.
 
We see and treat employee as a necessary to grow, thus facilitating rooms to grow individual professionalism, career path and skills advancement. We manage working conduct and environment to support employee and customer satisfaction.
 
We share the company short and long term goal, discuss options to employees to fill the gap, give challenge to accomplish and compensate the achievement made by group or individual.
 
The final goal of our business is bringing satisfaction to customers, employees and shareholders.

 

WHY JOIN US?

- Growing start-up, employees enjoy career growth as company grows
- Young and fun environment
- Global client's working environment
- Exposure to newest technology development
- Promote development thru training and certification

Keterampilan:

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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Medan , Sumatera Utara
perusahaan jenis majikan
Tanggal publikasi: 04/17/2018 / Viewed 8 times
Informasi Kontak
perusahaan: PT Radinka Anugra


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