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Tawaran Pekerjaan: Operations Lead - Malang:PT Aplikasi Karya Anak Bangsa ( Go-Jek Indonesia )

Deskripsi:

Operations Lead - Malang - PT Aplikasi Karya Anak Bangsa ( Go-Jek Indonesia )

 

Operations Lead - Malang

PT Aplikasi Karya Anak Bangsa ( Go-Jek Indonesia )

Min 5 years (Manager/adjunct Manager)

Indonesia - Jawa Timur - Malang

 

JOB DESCRIPTION

Job Description
   » Accountable for day-to-day operations (Motorcycle driver-located service and Car driver-located service) including:
   » Driver Acquisition Management (Outreach, Recruitment and Onboarding)
   » Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
   » Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service.
   » Lgain from operations perspective during the process of establishing new area of service.
   » Handling channel walk in center on each regions.
   » Ensuring problem solving according to agreed process & located on standard operational procedure.
   » Responsible to manage driver’s problems.
   » Giving empowerment to deal with problems.
   » Manage all district and branches.
   » Manage service time, driver, and customer satisfaction.  
Minimum Qualifications and practice
   » Bachelor degree from top university (for example : UI, ITB, UGM, Universitas Padjajaran, Universitas Airlangga, Universitas Diponegoro, ITS, Universitas Sumatera Utara, Universitas Hasanuddin, any well-known universities from each region) or abroad (for example : USA, Australia, UK, Singapore) with GPA > 3.2 or equivalent.
   » Exposure to one of these industries :            - FMCG: Procter & Gamble, Unilever, Danone, Nestle
           - Tobacco: BAT, Sampoerna
           - Banking: BCA
           - Telco: Telkomsel, XL, Indosat, Hutchison 3
           - Automotive: Astra, Toyota
   » Having min. 5 years practice in related area, preferably in managerial level.
   » Able to handle walk in channel.
   » Expert in face to face service.
   » practiced in service area (contact centre, email, etc.)
   » Willing to improve driver satisfaction.
   » Willing to effectively manage headcount.
   » Willing to be placed in Malang.
   » Language – Indonesia native, English is a plus.
   » Have a good expertise in Marketing or related fields.
   » Analytical, proactive, and a problem solver.

WORK LOCATION

Address

Jakarta, Indonesia

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Industry

Computer/Information Technology (Software)

Website

http://www.go-jek.com/careers

Telephone No.

021-72781345

Company Size

2001 - 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Casual (e.g. T-shirts)

Benefits

Medical, Insurance, Gym Room, Play Room, Flexible Working Hours

Spoken Language

Bahasa Indonesia

COMPANY PHOTOS

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COMPANY OVERVIEW

GO-JEK adalah salah satu perusahaan paling innovatif di Jakarta, dengan berbagai penghargaan, termasuk juara pertama Global Enterpreneurship Program Indonesia. Kami pioneer dalam memberdayakan Ojek terpercaya di Jakarta melalui teknologi mobile dan online. Kami menghubungkan pelanggan Jakarta dengan driver kami yang  melayani pesanan transport, kurir, dan juga belanja (shopping) dengan jumlah armada terbesar di Jakarta. Selain pelanggan perorangan, kami juga melayani puluhan Corporate Customer untuk melayani kebutuhan kurir mereka.

WHY JOIN US?

Kami pioneer dalam memberdayakan Ojek terpercaya di Jakarta melalui teknologi mobile dan online. Kami menghubungkan pelanggan Jakarta dengan driver kami yang melayani pesanan transport, kurir, dan juga belanja (shopping) dengan jumlah armada terbesar di Jakarta. Selain pelanggan perorangan, kami juga melayani puluhan Corporate Customer untuk melayani kebutuhan kurir mereka.

Keterampilan:

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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Malang , Jawa Timur
perusahaan jenis majikan
Tanggal publikasi: 04/23/2018 / Viewed 62 times
Informasi Kontak
perusahaan: PT Aplikasi Karya Anak Bangsa ( Go-Jek Indonesia )


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