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Kesempatan Kerja: L1 Customer Support Engineer ($30k / year) - Online Hiring Tournament:Crossover LLC

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L1 Customer Support Engineer (30k/year) - Online Hiring Tournament

Crossover LLC



Keywords / expertise : Customer Service, Troubleshooting, Ticket Management

, ,

3 - 8 years

Published: 2018-05-16

  
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Education
Bachelors/ Degree income
2000 - 2500 USD Posted On
16th May 2018
Job Description
We're running an Online Hiring Tournament on May 19th to hire L1 Customer Support Engineers

This event will include all testing for the function. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Engineers this week. This is a 100% remote, full-time function.

This tournament will be hosted for our client Versata, who will be hiring the L1 Customer Support Engineers who win this tournament. A little more information about the function:

L1 Customer Support Engineers are software engineers who couple their technical acumen with the capability to interact directly with our customers. They are technical, but they have the unique capability to couple that with exceptional verbal and written communication expertise. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.


Candidate Requirements:

   . At least 3 years, as a front-line agent in a high-volume contact center. 
   . You have performed tech support tasks for B2C or B2B customers. 
   . You must have the capability to lgain multiple products across multiple technologies 
   . You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management. 
   . You should have above average computer expertise, and some working programming expertise is a plus so that you can lgain our products and resolve basic technical issues 
   . Strong oral/written communication expertise in English is a must, so you can communicate effectively and professionally with customers. 
   . Fast learner, sharp thinking, investigative mind and true dedication to deal with customer problems. 
   . As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves. 
Optional skill:


We are a global company with global customers - if you have the capability to speak additional languages - that will give you an additional advantage in the application process. The optional additional languages We are seeking for are German, French, Spanish, Italian, Japanese, Russian, Czech, Cantonese & Thai.

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button, where we'll ask you some brief questions about your background. Webinar address and test platform link will be sent to confirmed candidates.

Join our community of remote professionals here: https://www.eventbrite.com/e/l1-customer-support-engineer-30kyea r-online-hiring-tournament-registration-45964091836?aff=StfMon

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary. https://youtu.be/L_hhRUutsko

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary.

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About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Jakarta Raya
perusahaan jenis majikan
Tanggal publikasi: 05/16/2018 / Viewed 15 times
Informasi Kontak
perusahaan: Crossover LLC


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