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Tawaran Pekerjaan: SVP of Customer Support ($400K / yr) - REMOTE WORK:Crossover LLC

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SVP of Customer Support (400K/yr) - REMOTE WORK

Crossover LLC



Keywords / expertise : Customer Support, Technical Support, Customer Support Executive, Customer Care Executive, Customer Care, Customer Service, CEO, President, Managing Director, Chief Executive agent, COO, VP

, ,

10 - 20 years

Published: 2018-05-16

  
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Industry



• Function

• function




Education
Bachelors/ Degree income
350000 - 400000 USD Posted On
16th May 2018
Job Description

This event will include all testing for the function. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time function.

As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket)

You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.

You will need to operate in our centralized "economies of scale" model without allowing complexity and special cases to make Information technology into our processes.

Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization. 
Candidate Requirements:


   . Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions 
   . Able to identify and articulate patterns in unstructured and unorganized content 
   . A passion for creating work in a process-driven way and working with team members to continuously improve that process 
   . We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster. 

Register at the green button HERE: https://www.eventbrite.com/e/svp-of-customer-support-400kyr-onli ne-hiring-tournament-registration-45964743786?aff=StfMon

Key Skill(s)

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About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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Keterampilan:

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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Jakarta Raya
perusahaan jenis majikan
Tanggal publikasi: 05/16/2018 / Viewed 18 times
Informasi Kontak
perusahaan: Crossover LLC


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