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June 22 2018     EnglishEnglish    IndonesianIndonesian

    pekerjaan detail

Customer practice Specialist - Indonesian (Bangkok Location):Agoda Services Co., Ltd.


Customer practice Specialist - Indonesian (Bangkok Location) - Agoda Services Co., Ltd.



JOB DESCRIPTION is one of the fastest-growing online hotel platforms worldwide.

If you are looking for a compensateing and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists to be located in our Bangkok office. This is a great opportunity to develop your customer service expertise while working for a fast-paced company that invests in its employees. If you are fluent in Indonesian, we would love to hear from you!
functions & Job responsibilities:
   » You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
   » Professionally handle high volume of inquiries from clients and customers.
   » You will be accountable for meeting individual (KPIs) and team goals.
   » Understand and deliver business strategies and improve customer services through the execution of self-service.
   » Continuously identify work process improvements.
   » Communicate to Team Leaders and (or) Manager.
   » Perform office-located administrative tasks whenever required.
   » Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
   » Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.Requirements:
   » We are seeking for individuals that have an excellent command of spoken and written Indonesian & English.
   »MUST HAVE minimum of 2 years working practice in the related field.
   » practice in customer service functions is desirable but not essential.
   » Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
   » Customer service expertise – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication expertise.
   » Analytical thinking and high problem-solving expertise.
   » Stress tolerance and able to work under pressured environment.
   » Willing to work in shift rotations.
   » Able to work on public holidays and weekends.
   » Required to have own transportation arrangement.In return, Agoda will:
   » Offer an attractive annual income + Relocation support (above market rate)
   » Provide a 5 day working week, any 5 day of the week
   » Set up medical coverage (outpatient and inpatient)
   » Provide 4 weeks’ comprehensive paid training
   » Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
   » leadership abilities development
   » International relocation opportunities are available!
   » Dress code – smart and casual every day!


Nearby Transportations

   » Wireless rd.
   » BTS Pleanchit


Wireless rd., Bangkok, Thailand


Registration No.




Company Size

1001 - 2000 Employees

COMPANY OVERVIEW is one of the largest online hotel and accommodation platforms in the world. Offering over 700,000 properties in 197 different destinations in 38 languages, our globe-spanning network of travel experts are at the cutting edge of an industry that is rapidly transforming the way the world travels.
From Information technology professionals managing hundreds of millions of data points to market managers building relationships with hotels to PR specialists networking with media around the globe, delivers an exciting, fast-paced environment in every one of our 36 locations worldwide.
Our workforce of over 1,800 comprises 64 nationalities, and is truly one of our biggest strengths. We pride ourselves on a dynamic, workplace where creativity thrives and collaboration is key. A positive, enjoyable culture where people work hard but smile often is what keeps our team spirit high, and we encourage communication to be open, frequent, and constructive.
We choose people who are dedicated to making things great, who are able to push boundaries, and who understand that cutting edge products come from cutting edge ideas. Our industry moves fast, and so must we - but we have a great time doing it.
Journey with us.



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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Thailand, lain
perusahaan jenis majikan
Tanggal publikasi: 06/14/2018 / Viewed 18 times
Informasi Kontak
perusahaan: Agoda Services Co., Ltd.

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