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July 23 2018     EnglishEnglish    IndonesianIndonesian

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Kesempatan Kerja: Call Center Lead:PT Solusi Transportasi Indonesia

Deskripsi:

Call Center Lead - PT Solusi Transportasi Indonesia

 

Call Center Lead

PT Solusi Transportasi Indonesia

Min 4 years (manager/Coordinator)

Indonesia - Jakarta Raya

 

JOB DESCRIPTION

Get to know our Team:
He/She will be part of the Customer Relation team, which consisted of people from various culture and skill. The team will always put the Customer as the first priority in every work. The team also open to new idea and new challenge to bring our customer happy.

Get to know the function:
this function is to manage operation of Call Center everyday operation, in order to achieved Call Center KPI such as Service Level, Customer Satisfaction, Closing ratio etc. He/She also must have capcapability to build new  or improve the Call Center System. leadership abilities skill is required to maintain many manpower in Call Center area.
 
The day-to-day activities:
   » Monitor everyday operational of Call Center Operation and immediate take action or decision when is required
   » Highlight main issues from all touch points and escalate to related department
   » Identify issues or improvement items in order to serve customer better in call center
   » Looking new opportunity to improve the call center system, in order to serve customer better
   » Lead the numbers of Call Agent & Team Leader to do effective & efficient process in call center
The must haves:
   » Min Bachelor Degree , any degree. Preferably from Communication or Engineering
   » Min 3-4 years of practices in call center industry
   » Have practice in leading call center operation in mid to high scale
   » Have practice in using call center system
   » practice in automotive or rental company
   » Proactive and good team player
   » Able to work in fast paced working environment
   » Excellent communication and interpersonal skill
   » Good leadership abilities expertise
   » Proficient with Ms. Office applications
   » Good in English both written and verbal

WORK LOCATION

Address

Cilandak, Jakarta

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Industry

Computer/Information Technology (Software)

Website

https://www.grab.com/id/

Telephone No.

62-21-57851669

Facebook Fan Page

https://www.facebook.com/grabid

Company Size

201 - 500 Employees

Working Hours

Saturdays/Shift required

Dress Code

Casual (e.g. T-shirts)

Benefits

Medical, Miscellaneous allowance

Spoken Language

English

COMPANY PHOTOS

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COMPANY OVERVIEW

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and relicapability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

WHY JOIN US?

Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the salarys and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.

Keterampilan:

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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Jakarta Raya
perusahaan jenis majikan
Tanggal publikasi: 07/13/2018 / Viewed 20 times
Informasi Kontak
perusahaan: PT Solusi Transportasi Indonesia


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