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Tawaran Pekerjaan: IT Analyst (Yogyakarta):PT Concentrix Services IndonesiaDeskripsi:Information technology Analyst (Yogyakarta) - PT Concentrix Services Indonesia
IT Analyst (Yogyakarta)PT Concentrix Services IndonesiaMin 3 years (manager/Coordinator) Indonesia - Yogyakarta - Yogyakarta
JOB DESCRIPTIONJob Responsibilities-» Management of site/accounts SLA, SLO with Information technology stakeholders and business operations. » Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site specific actions/projects on time » Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutioning teams & get Information technology implemented & manage client visits » Coordinate with Admin team for site specific requirements related to UPS, Gensets, DC access etc. » Hands on practice on End user computing devices like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects. » Hardware: skills in identifying & replacing faulty components for deskside, servers, Video Conferencing equipment etc. » Software: OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones. » Trouble shooting & co-ordination for high impact/severity issues & communicating real time updates to the BRC team. » Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to Information technology & Customer security policies Key Skills- » Excellent Proven skills on Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis » Hands on practice on Site Information technology Operations, Information technology Service Delivery & Shift Management » Excellent knowledge and knowledge of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills »Willing to be palce in Yogyakarta COMPANY SNAPSHOTAverage Processing TimeMore Than 2 WeeksIndustryCall Center/IT-Enabled Services/BPOWebsitehttps://www.concentrix.com/Facebook Fan Pagehttps://www.facebook.com/ConcentrixIndonesia/Company SizeMore than 5000 EmployeesWorking Hours5 days workingBenefitsMedicalSpoken LanguageBahasa and EnglishCOMPANY OVERVIEWAbout Concentrix: Concentrix is a leading CX Solution Company. We focus on customer engagement and improving business results for over 450 global clients across six continents. Our 2,25,000 + staff deliver technology-infused, omni-channel customer practice management, marketing optimization, digital, consulting, analytics, and back office solutions in 70+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to lgain more.WHY JOIN US?» Development opportunities» Dynamic work environment » Great facilities » Clear paths for career development » Opportunities to lgain and implement » Attractive Benefits » Performance-located pay » Individual and team compensates Keterampilan:
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