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Penawaran: WFM Scheduler (BPO):TDCXDeskripsi:WFM Scheduler (BPO) - TDCX
WFM Scheduler (BPO)TDCXEntry Level Malaysia - Kuala Lumpur
JOB DESCRIPTIONACCELERATE YOUR CAREER – JOIN TDCX TODAY!Exciting, fast-paced career opportunities Serving the best & biggest global brands Great team spirit in a diverse and creative culture Your function:Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts, over the walkie-talkie, or instant messenger. Coordinate with WFM and other Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute everyday statistics Resolved by monitoring and analyzing key performance indicators and trends to reforecast, rescheduling and adjusting net staffing to match expected work to be achieved. Optimization of scheduling the agents all over the day in alignment with the IDPs to balance service level goals, costs, and agent requirements to plan for near term staffing needs Any other tasks and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX. Desired expertise & practices : Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. Required language(s): English At least 2 year(s) of working practice in the related field is required for this position. Preferably Junior Executives specializing in Customer Service or equivalent WORK LOCATIONNearby Transportations» LRT KL Sentral» MRT Muzium Negara » KTM KL Sentral » Monorail KL Sentral AddressLevel 9, Axiata Tower, No. 9, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MalaysiaCOMPANY SNAPSHOTAverage Processing Time7 Days FastRegistration No.555268-PIndustryCall Center/IT-Enabled Services/BPOWebsitehttp://www.tdcx.comFacebook Fan Pagehttps://www.facebook.com/tdcxgroupCompany Size2001 - 5000 EmployeesWorking HoursSupport: 9:00am – 6:00pm (Monday – Friday) Operations: Shift located on marketsDress CodeMonday – Thursday: Smart Casual, Friday: Sport AttireBenefitsMedical, Miscellaneous allowance, Dental, Sports (e.g. Gym), Vision, Incentive, Bonus and Commission Plan, Life-long Learning and expertise DevelopmentSpoken LanguageEnglish, Bahasa Malaysia, Mandarin, Language for native marketsCOMPANY PHOTOS»» » » » » » » » » » COMPANY OVERVIEWTDCX (formerly known as Teledirect Telecommerce) was founded in 1995 as a business process outsourcing (BPO) services in customer practice & Asia-Pacific's best-outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Hong Kong, Philippines, China, Japan & Spain.Over the years, we have evolved into an enabler of the digital economy, with more than 8,000 talented employees, empowering global brands in various industries. We deliver innovative customer practice solutions in: » customer service » content moderation » e-commerce » tech support » trust & safety » revenue generation » inside sales We remain as passionate as ever in applying a unique approach to people, process, performance and platform for our people and clients and are proud of our reputation for being a trusted partner to industry leaders.To date, we have won over 200 international, global and regional industry awards in recognition of our customer practice solutions, talent acquisition and work culture. We are also being recognized as Best Newcomer and Most Popular Graduate Employer in BPO & Shared Services by Malaysia's 100 Leading Graduate Employers Awards 2019. To make Information technology even happier, garnering these awards gave us the 27th rank in the Top 100 Leading Companies in the Country that Shape Our Future Leaders in Malaysia. WHY JOIN US?Work with The BestBuild your career with Asia-Pacific’s leading contact centre. We have won more than 200 industry awards earned over the past 20 years, including the prestigious Best Large Outsourced Contact Centre in Asia-Pacific. Build A Career Across Asia With strategic offices in Asia’s fastest growing markets, you will start your journey with our teams operating out of the heart of Malaysia at our KL Sentral and Menara Citibank offices. Lgain and Grow Our Career Compass will help you navigate your career with continuous training and development from the very beginning. We offer comprehensive training programmes. gain More Than Just a income You’ll receive an annually reviewed competitive remuneration package that includes your monthly income, incentives, allowance and a 12% contribution to the Employees' Provident Fund (EPF). With performance driven incentives you can gain even more than your monthly income. Join us for a chance to work with some of the top brands in our offices in Asia. Other advantages: » Team Bonding Activities » Employee Referral Fees » Paid Leaves » Healthy Lifestyle Programmes » International Exposure » Multicultural Diversity » Career Acceleration with Global Brands Keterampilan:
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