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Kesempatan Kerja: System Engineer - Financial Institution:TDCX


System Engineer - Financial Institution - TDCX


System Engineer - Financial Institution


Min 2 years (Senior Executive)

Malaysia - Kuala Lumpur



Are you a System Engineering Rockstar who wants to be part of our team for one of the biggest financial institution in the world? Are you passionate, driven, and can deliver outstanding System engineering practice?
We are seeking for a System Engineer to join our growing family. Come home and start your #BeHappier journey with TDCX today!
As a System Engineer, you will be working with our Finance Account to deliver #happier customer practice. Act as an ambassador for the World Best Online Trading brand in our Customer Relationship Centre. He/She will be responsible for working with team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform.

You are also required to execute these job functions:
●     Act as a communicator between Core Information technology team and Support members, also directly to the
customers if required;
●     Respond to Support’s Level 1 technical issues related to product and Services:
provide problem analysis, resolution and escalation as needed;
●     Maintain Information technology related internal expertise base (including inventory data) and service
documentations for customer support and Information technology internally;
●     Provide reporting data in conformity to MY office Management and other Offices and
Departments needs;
●     VPS provisioning and lifecycle management.
●     Work as a monitoring and dispatching hub for most of the services. Develop & execute
regular check procedures that should include, but not limited to:
- MT4
- Backups
- CDN health checks
- DC health checks
- SMS health checks and success rates
- VPS health checks
- VoIP health checks
●     Solving production related incidents in a shortest terms.
●     Working with abstraction control tools: CESI, SMON, Rancher, manager etc.
●     Escalation of incidents to a significant members of L3 in CY.
●     Incident Documentation
●    Any other tasks and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Who are we looking for?
● Bachelor degree in IT/Engineering or equivalent.
● 2-3 years of practice in a similar positions (IT Operations, Information technology infrastructure) in the same area.
● Good practice in Linux, Windows and Mac OS.
● Excellent written and verbal communication expertise in English.
● Good interpersonal expertise.
● Attention to detail as well as a good team player, who shares problems and solutions, proactively offers to help others.
● Shift working hours.
● expertise in Cloud Computing is an advantage.


Nearby Transportations

   » LRT


G Tower, 199, Jalan Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur


Average Processing Time

9 Days

Registration No.



Call Center/IT-Enabled Services/BPO


Facebook Fan Page

Company Size

2001 - 5000 Employees

Working Hours

Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift located on markets

Dress Code

Monday – Thursday: Smart Casual, Friday: Sport Attire


Medical, Miscellaneous allowance, Dental, Sports (e.g. Gym), Vision, Incentive, Bonus and Commission Plan, Life-long Learning and expertise Development

Spoken Language

English, Bahasa Malaysia, Mandarin, Language for native markets




Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer practice and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
Top Reasons to work here
   » Premium workspaces
   » Diverse & Inclusion Culture
   » Engagement & Recognition Programs,like appreaciation day,digitalized games&contest,free food day, raffles, birthday treats and much more.


Top reasons to work here:

● Attractive Remuneration (Fixed, variables & benefits)
● Comprehensive Insurance & Medical coverage
● Premium workspaces
● Career Development Program
● Fast Track Career Progression
● Walk A Mile – Job rotation & Enrichment
● Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
● Wellness & Health Program
● Diverse & Inclusion culture
● Employee Assistance Program (Counselling)
● Staff Appreciation & Recognition Programs


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Bahasa persyaratan:
Pekerjaan jenis:
Gaji: Tidak disebutkan
Akademik gelar: Unspecified
Pengalaman (tahun): Tidak disebutkan
pekerjaan lokasi: Malaysia, lain
perusahaan jenis majikan
Tanggal publikasi: 05/23/2020 / Viewed 4 times
Informasi Kontak
perusahaan: TDCX

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