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Tawaran Pekerjaan: Workforce Management Contact Center (WFM Yogyakarta):PT Concentrix Services IndonesiaDeskripsi:Workforce Management Contact Center (WFM Yogyakarta) - PT Concentrix Services Indonesia
Workforce Management Contact Center (WFM Yogyakarta)PT Concentrix Services IndonesiaMin 3 years (manager/Coordinator) Indonesia - Yogyakarta - Yogyakarta
JOB DESCRIPTION» The timely analysis of work volume and the effective administration of everyday workflow to achieve service level and processing objectives» Manage long-term forecast / staff plan and lead monthly staff plan Job Requirement : » Minimum 1 Year of practice as WFM Team Leader / manager » Has practice with workforce management concepts and theory in a contact center environment » Able to make forecasts & schedules on contact center » expertise of WFM Tools (NICE WFM/Verint/Aspect). » Management, Real-time Adherence and Performance Tracking) » Has advanced Excel Skill »Fluent in English (both speaking & writing) »Willing to be Placed in Yogyakarta COMPANY SNAPSHOTAverage Processing TimeMore Than 2 WeeksIndustryCall Center/IT-Enabled Services/BPOWebsitehttps://www.concentrix.com/Facebook Fan Pagehttps://www.facebook.com/ConcentrixIndonesia/Company SizeMore than 5000 EmployeesWorking Hours5 days workingBenefitsMedicalSpoken LanguageBahasa and EnglishCOMPANY OVERVIEWAbout Concentrix: Concentrix is a leading CX Solution Company. We focus on customer engagement and improving business results for over 450 global clients across six continents. Our 2,25,000 + staff deliver technology-infused, omni-channel customer practice management, marketing optimization, digital, consulting, analytics, and back office solutions in 70+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to lgain more.WHY JOIN US?» Development opportunities» Dynamic work environment » Great facilities » Clear paths for career development » Opportunities to lgain and implement » Attractive Benefits » Performance-located pay » Individual and team compensates Keterampilan:
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